Shipping policy

Shipping Policy

Bitter Hell Co. is based in the United States and ships both domestically and internationally.

Order Processing

Orders require processing before shipment. Delivery estimates begin once your order has been shipped and accepted by the carrier. You will receive a confirmation email with tracking information when your order is on its way.

Domestic Shipping

Domestic orders are shipped through USPS. Most orders arrive within 2–5 business days after shipment, depending on the destination and shipping service selected.

USPS delivery estimates are not guaranteed. Weather, holidays, service disruptions, and other carrier-related circumstances may cause delays.

International Shipping

International orders are shipped through USPS and delivered by its international postal partners. Delivery times vary by destination, shipping service, customs processing, and the destination country’s local postal system.

Priority Mail International typically takes 6–10 business days after shipment. Other international shipping services may take longer and do not have a guaranteed delivery timeframe.

International orders may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country. These charges are not included in the order total or shipping cost and are the customer’s responsibility.

Bitter Hell Co. is not responsible for delays caused by customs or international postal carriers.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Bitter Hell Co. is not responsible for delays, failed deliveries, or packages returned because of incorrect or incomplete address information.

Shipping charges are nonrefundable.