Return/Exchange Policy

Return/Refund Policy

RETURNS ONLY APPLY TO USA ORDERS. RETURNS/EXCHANGES ARE NOT AVAILABLE FOR INTERNATIONAL ORDERS, WITH EXCEPTION OF CANADA

We can only accept returns/exchanges for store credit only. Returns must be delivered to us within 15 days after original delivery. If you request a return after the 15-day window we will not be able to accept your return and no store credit will be issued. If you need to return an item, please email helpme@bitterhell.com.

Returned item(s) must be in new condition, with tags attached, unwashed, unworn, and not covered in pet hair. If the returned item(s) do not meet the criteria we cannot and will not issue store credit.

The Customer is responsible for shipping costs for returns. You may choose one of the following options:

• Purchase and arrange return shipping independently.
• Request a prepaid return label from Bitter Hell Co. A flat-rate fee of $6 will apply.

Returns must be addressed to:
Bitter Hell Co.
405 Bergen Ave.
Jersey City, NJ 07304

We suggest using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. We are also not responsible if the package is damaged or lost in transit. If an item is returned damaged, we will not issue store credit.

Once we receive your returned item(s) it will be reviewed (processing time 2–3 business days). If your return is accepted, a store credit code will be issued to you via email, along with instructions. The code value will equal the purchase price of the returned item. Original shipping charges are not included. The code may be used towards the purchase of any available items on our website.

Please note: Original and return shipping charges are nonrefundable.

Items that we cannot accept as Returns:

• Made to order items
• Swimwear

Made to order items (as listed in the product description) cannot be returned or exchanged for sizing. Please review our size charts or contact us for sizing help at helpme@bitterhell.com.

How To Avoid Returns:

Our goal is to provide you with the highest quality product and the best customer service possible. WE LOVE SIZE CHARTS! We strongly encourage customers to review our size charts carefully before placing an order. If you're still unsure what size to order, feel free to email us at helpme@bitterhell.com and we will be happy to help.

We are NOT responsible for fixing sizing issues after an order has been dispatched or delivered.

Each order takes 24–48 hours to process. If you need to make a change or cancel your order please do so within that timeframe. The sooner we can catch the mistake, the better.

Thank you for your understanding.